We want every customer to receive the correct product in good condition. Please check the product in front of the delivery person before making payment whenever possible.

A return or exchange request must be reported within 48 hours of receiving the product. Requests made after 48 hours may not be accepted.

A return or exchange may be approved in the following cases:

  • You received the wrong product.
  • The product was damaged during delivery.
  • A product or accessory is missing from the package.
  • The product has a verified manufacturing defect.
  • The delivered product does not match the confirmed order.

To request a return or exchange, the customer must provide:

  • Order number
  • Customer name and phone number
  • Clear photos or an unboxing video
  • A clear explanation of the issue

The product must be returned with its original box, charger, cable, accessories, warranty card and all included items. The product must not be physically damaged, misused, burned, broken, scratched or modified by the customer.

Returns or exchanges will not be accepted for change of mind, personal preference, compatibility issues that were not confirmed before ordering, or damage caused by incorrect use.

After receiving the returned product, our team will inspect it. If the issue is verified, we will arrange a replacement, exchange or refund according to the situation.

The customer may need to bear the return or exchange delivery charge unless the wrong or damaged product was sent by us. Delivery charges are generally non-refundable.

Refund processing may require several working days after the returned product has been received and approved.

By placing an order, the customer agrees to this Return & Exchange Policy.